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Guest support

24h Guest Assistance

Maurice can answer any guest questions about both the accommodation and the city. He provides recommendations on transportation, restaurants, attractions, and more. He supports guests from check-in to check-out.

Accommodation information
Maurice answers any questions about the accommodation, including features, location, luggage storage, rules, or even the Wi-Fi password.
Support request
Assists the guest in resolving issues and, during agreed hours, can put them in direct contact with the manager.
Identity verification
Identity verification
Manager instructions
Receives and applies instructions from the manager, such as recommended restaurants or services.
Public and private transport
Provides directions for reaching the accommodation from airports or stations and for getting around the city.
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Restaurants and attractions
Suggests restaurants, attractions, and local activities to make the guest's stay more enjoyable.
Check-in support
Provides all the necessary information for a smooth check-in and offers support throughout the process.
Identity verification
Identity verification
Access information
Always remembers accommodation access details, such as codes, links, or other useful information.
Check-out support
Guides the guest through the check-out process, answering any questions and providing assistance to ensure a stress-free experience.

Frequently Asked Questions

Can't find the answer you're looking for? Don't hesitate to get in touch with our customer support thorugh the live chat or by email at sales@mauriceassistant.com team.