Instant replies, day and night
Check-in times, the Wi-Fi password, parking, rubbish sorting, how the heating works: Maurice answers straight away, at 3 a.m. or while you’re on holiday.
24/7 guest messaging
24/7 guest messaging, answered by AI in your guest’s language
Maurice is an AI assistant that answers your guests around the clock, in their own language, using what it knows about your property: house rules, Wi-Fi, check-in, parking, appliances. It works for short-term rentals, B&Bs, hotels and mid-term rentals, and only pulls you in when a human is genuinely needed.
- Replies 24/7 in the guest’s language
- Knows your property and the area
- Asks for your help only when needed
- No app or account for guests
Maurice
Online — replies instantly
Today
What Maurice handles in guest conversations
An assistant that works from your property’s own information, not from generic canned replies.
In the guest’s language
Each guest writes in their own language and gets the answer in the same language. You follow every conversation in your own language, so you can always step in.
Knows your property
It answers from the details you’ve confirmed about the home, the rules and check-in, and it knows the area too: restaurants, pharmacies and transport nearby.
Your help, only when needed
A breakdown, a complaint, a request outside your rules: Maurice asks for your help only when it’s really needed, so you’re never buried in routine messages.
You stay in control
Maurice doesn’t just talk to your guests: it talks to you too and does what you tell it. And you can step in and reply yourself whenever you want.
Always reachable
Guests can reach Maurice 24/7, in their own language, with no app to download and no account to create.
How AI guest messaging works with Maurice
- 01
Set up your property in minutes
Start from your listing: rules, check-in, Wi-Fi and amenities are ready in a few minutes. You review everything and confirm.
- 02
Your bookings arrive automatically
Bookings from Airbnb, Booking.com and other platforms arrive in Maurice automatically, with or without a PMS or channel manager, and our team sets it up with you in minutes. See the full list of PMS and channel manager integrations.
- 03
Every guest gets the link
Every guest receives Maurice’s check-in link with the booking messages, and our team helps you set it up. From there the guest completes the online check-in and asks Maurice anything.
- 04
Step in only when needed
Maurice asks for your help only when it’s really needed, and you’re notified when it matters. Reply to the guest yourself, or simply tell Maurice what to do and let it answer.
What it answers, and when it asks for you
Most of the messages a host receives are the same few questions. Maurice handles them on its own, before, during and after the stay:
- Before arrival: check-in time, directions, parking, which documents to bring, what to do when arriving late.
- During the stay: Wi-Fi, heating and air conditioning, appliances, rubbish collection, house rules.
- Around the area: restaurants, supermarkets, pharmacies, transport and things to see.
- Paid requests: the extras you’ve set up, such as early check-in or late check-out. See upselling and paid extras.
Anything that needs a decision or someone on site comes to you: a breakdown, a complaint, a discount request, anything outside your rules. Maurice asks for your help only when it’s really needed, and you can follow the whole conversation in your own language.
Always reachable by your guests
Your guests can reach Maurice 24/7, in their own language, with no app to download and no account to create. From the same link they complete the online check-in and ask anything, before and during the stay, and you’re notified when it matters.
Built for owners who aren’t on site
If you own a rental in Italy but live somewhere else, Maurice answers guests while you sleep in another time zone. For properties in Italy it also takes care of the local paperwork: guest data sent to Alloggiati Web automatically, ISTAT statistics and tourist tax collection. Our guide to managing an Airbnb in Italy remotely explains the full setup.
- Hosts with one or a few apartments: see Maurice for Airbnb and Booking hosts.
- Property managers with dozens or hundreds of units and a team: see software for property managers.
- Hotels and B&Bs that want a reception desk that never closes: see the digital receptionist for hotels.
- Mid-term rentals: tenant support for the whole contract, see mid-term rental management.
Maurice already looks after more than 500 properties and has handled over 20,000 bookings, for individual owners and for property management companies such as Beesprint, which manages more than 250 properties. To see how an AI assistant works in this job, read our guide to AI guest messaging for short-term rentals.
Up and running in minutes
No technical setup required. Connect your properties and Maurice starts working immediately.
01
Paste your listing link
Just share your Airbnb link or any public listing. Maurice's AI fills in everything automatically and sets up your property and payments in 5 minutes.
02
Configure Maurice
Set your house rules, check-in procedures, payment policies, and preferred communication style. It takes about 15 minutes.
03
Sit back and relax
Maurice handles everything from this point. Monitor the dashboard, review conversations, and get notified only when you truly need to step in.
Trusted by property managers across Italy
From individual owners to large portfolios — Maurice delivers results from day one.
“Maurice transformed our operations completely. Managing 250+ properties with consistent, high-quality guest communication seemed impossible before. Now our team focuses on growth while Maurice handles the rest.”
Beesprint
Property Management Company · 250+ properties managed
“Maurice cut my response time from hours to seconds. My guests consistently rate communication as a highlight of their stay. I've gained back my evenings and weekends.”
Giulia Ferretti
Property Manager · 32 apartments in Milan
“We were skeptical about AI handling our boutique hotel guests, but the quality of responses is remarkable. Our reviews went from 4.2 to 4.8 stars in three months.”
Marco Santini
Hotel Director · Boutique hotel, Florence
“As a solo owner with a full-time job, I couldn't keep up with guest messages. Maurice runs my two apartments completely — I just collect the earnings.”
Sofia Ricci
Property Owner · 2 vacation apartments, Rome
“The automated check-in process alone saved us 15 hours a week. Guests love the seamless experience and we've virtually eliminated late-night phone calls.”
Luca Moretti
Operations Manager · 18 serviced apartments, Turin
“We switched from a human virtual assistant to Maurice and the difference is night and day. Faster responses, no human errors, and a fraction of the cost.”
Elena Conti
Property Manager · 45 properties, Lake Como
“Maurice handles everything from check-in instructions to maintenance requests. Our guests feel looked after 24/7 and our review scores have never been higher.”
Alessandro Bianchi
Short-term Rental Host · 8 apartments, Naples
“Integrating Maurice with our channel manager took minutes. Within a day, all our Airbnb and Booking.com messages were being handled automatically with perfect accuracy.”
Francesca Romano
Property Owner · 12 properties, Sardinia
“Maurice transformed our operations completely. Managing 250+ properties with consistent, high-quality guest communication seemed impossible before. Now our team focuses on growth while Maurice handles the rest.”
Beesprint
Property Management Company · 250+ properties managed
“Maurice cut my response time from hours to seconds. My guests consistently rate communication as a highlight of their stay. I've gained back my evenings and weekends.”
Giulia Ferretti
Property Manager · 32 apartments in Milan
“We were skeptical about AI handling our boutique hotel guests, but the quality of responses is remarkable. Our reviews went from 4.2 to 4.8 stars in three months.”
Marco Santini
Hotel Director · Boutique hotel, Florence
“As a solo owner with a full-time job, I couldn't keep up with guest messages. Maurice runs my two apartments completely — I just collect the earnings.”
Sofia Ricci
Property Owner · 2 vacation apartments, Rome
“The automated check-in process alone saved us 15 hours a week. Guests love the seamless experience and we've virtually eliminated late-night phone calls.”
Luca Moretti
Operations Manager · 18 serviced apartments, Turin
“We switched from a human virtual assistant to Maurice and the difference is night and day. Faster responses, no human errors, and a fraction of the cost.”
Elena Conti
Property Manager · 45 properties, Lake Como
“Maurice handles everything from check-in instructions to maintenance requests. Our guests feel looked after 24/7 and our review scores have never been higher.”
Alessandro Bianchi
Short-term Rental Host · 8 apartments, Naples
“Integrating Maurice with our channel manager took minutes. Within a day, all our Airbnb and Booking.com messages were being handled automatically with perfect accuracy.”
Francesca Romano
Property Owner · 12 properties, Sardinia
Frequently asked questions
Which languages does Maurice reply in?
Maurice replies in whatever language the guest writes in, with nothing to configure. You follow every conversation in your own language, so you can step into a conversation in German or Korean. You enter your property information once, in the language you prefer, and Maurice uses it to answer every guest.
What happens with requests that need me?
Maurice asks for your help only when it’s really needed: when a detail isn’t in the property profile or the request needs your decision. You can reply to the guest yourself, or simply tell Maurice what to do and let it answer, because Maurice doesn’t just talk to your guests: it talks to you too. If you add the missing detail to the profile, Maurice can use it with future guests.
Can I look after some guests myself?
Yes. You can step in whenever you want, for example when you’d rather look after a particular guest or a large group yourself, while Maurice keeps looking after everyone else. You decide how much freedom Maurice has, and you can jump into any conversation and reply yourself at any time.
Do guests need to download an app or sign up?
No. Guests reach Maurice from a link in any phone or computer browser, with no app and no account. They find the online check-in there and can talk to Maurice 24/7, in their own language.
How much does the guest messaging assistant cost?
The launch price is €9.99 per property or room per month, VAT excluded, valid until 31 December 2026 (list price €15.99). You can start with a free trial, and portfolios of more than 100 properties get custom Enterprise pricing. All the details are on the Maurice pricing page.
Explore more
- Online check-in for rentals in ItalyGuest details, IDs, rules and payments in one link before arrival.
- Upselling and paid extrasEarly check-in, late check-out and other extras offered in the chat.
- Guest message templatesReady-to-copy texts for booking, arrival, the stay and departure.
- AI guest messaging for short-term rentalsHow an AI assistant works, and how to evaluate one.
- PMS and channel manager integrationsSmoobu, Beds24, Lodgify, Hostaway, Guesty and more.
Ready to reclaim your time?
Join property managers across Italy who've put guest operations on autopilot with Maurice.
No contracts, no surprises. Our team will guide you through every step.
Get in touch
Tell us about your properties and we'll show you exactly how Maurice can work for you.
Fill in the form and a colleague will call you shortly to discuss your needs.
Available — Submit the form and we'll text you
sales@mauriceassistant.com
Office
Mon–Fri 9:00–18:00 CET
Via Mauro Macchi 58, 20124 Milano
We respond to all inquiries within one business day. For our clients and urgent matters, WhatsApp is the fastest way to reach us.