Late arrivals
You know in advance when each guest will arrive. If you use self-entry, access instructions go out on arrival day once check-in is complete.
For B&Bs and guesthouses
The assistant for B&Bs and guesthouses that lets you sleep at night
Maurice is an AI assistant for B&Bs, guesthouses and rooms-to-let run by their owners: it answers guests 24/7 in their language, collects arrival times and ID documents through online check-in and, for properties in Italy, files police registrations on Alloggiati Web. You make breakfast and welcome people; Maurice handles evening messages, repeated questions and paperwork.
- No night desk to cover
- Every guest’s arrival time in advance
- Answers on breakfast, rules and the area
- Alloggiati Web, ISTAT and tourist tax in Italy
What a small property actually needs
In a B&B the owner does everything: welcome, breakfast, cleaning, bookings. Maurice takes the part that keeps you glued to your phone.
Breakfast and house rules
Breakfast times, dietary needs, quiet hours, where to leave luggage: Maurice answers from the information you gave it.
Guests from everywhere
Maurice replies in each guest’s language and you follow every conversation in yours, so you don’t need to speak German, Korean or Portuguese.
Documents ready on arrival
Guests upload their IDs before arriving and Maurice collects and checks them. At arrival you compare them with the person and confirm identification.
Italian paperwork, automated
Alloggiati Web registrations and ISTAT data sent automatically; tourist tax collected by card or recorded as paid in cash.
Rooms, not apartments
Rooms are managed by room type, with automatic room assignment. You pay per room, not per property.
An evening at a B&B with Maurice
A hypothetical example: a five-room B&B in the Italian countryside, run by a couple who live on site and go to bed early.
| Time | What happens | Who handles it |
|---|---|---|
| 18:30 | A guest asks whether dinner can be booked nearby on a Sunday | Maurice, who knows the area |
| 19:45 | A guest arriving tomorrow asks if breakfast can be served early for a 7:00 train | Maurice, from your breakfast information; if it’s your call, it asks you |
| 20:10 | A new booking comes in from Booking.com | The booking arrives in Maurice automatically; the guest gets the check-in link |
| 22:30 | A delayed guest writes that the car rental took longer than planned | Maurice replies with the arrival instructions you set up |
| 23:40 | The guest arrives and finds the entry instructions | Maurice, once check-in is complete |
| 00:15 | The guest can’t get the room door to open | You: Maurice asks for your help |
In this example only the last moment really needs you. That is the difference between answering every message and stepping in only when it matters.
Late arrivals: two ways to handle them
- Welcome in person. You wait up for the guest, but details and documents are already collected and the tourist tax is already paid, so the welcome takes a few minutes.
- Self-entry. On arrival day, from check-in time, Maurice sends the door code or access instructions and Wi-Fi as soon as the guest has completed every step. You confirm each guest’s identification from the dashboard, in person or by video call.
A small property’s paperwork in Italy
- Alloggiati Web: registrations are filed automatically and on time as soon as guest data is complete, and you keep every receipt. See Alloggiati Web automation.
- ISTAT data: sent automatically to Ross1000 and the supported regional portals. See Ross1000 & ISTAT reporting.
- Tourist tax: you set your municipality’s rate and exemptions; guests pay by card during check-in, or you record cash taken at breakfast, so you have everything ready to pay the municipality. See tourist tax collection.
- CIN: the national identification code also applies to non-hotel accommodation such as B&Bs; the steps to request it are in our guide to Italy’s CIN code.
Running a guesthouse outside Italy? You still get 24/7 guest messaging, online check-in with documents collected and checked, and card payments.
Extras that suit a B&B
During check-in you can offer paid extras you configure, such as early check-in, late check-out or a transfer from the station. Guests pay by card with secure payments, paid straight to you. See upselling and extras.
Frequently asked questions
Do I need to be on call at night?
Not for routine questions: Maurice answers about breakfast, rules, access and the area at any hour. Maurice asks for your help only when it’s really needed, so at night you’re woken for a jammed lock, not for the Wi-Fi password.
I welcome every guest personally. Is Maurice still useful?
Yes, because the work isn’t only the welcome. Before arrival Maurice answers questions, collects arrival times and documents and collects the tourist tax; afterwards it files registrations and ISTAT data. When the guest rings the bell, you’re left with the welcome and confirming their identity.
How much does Maurice cost for a five-room B&B?
Pricing is per room: with the launch promotion valid until 31 December 2026 it’s €9.99 per room per month (VAT excluded), so about €50 a month for five rooms. The list price is €15.99. You can start with a free trial.
I don’t use booking software. Can I still use Maurice?
Yes. Bookings from Booking.com, Airbnb and other platforms arrive in Maurice automatically, without typing them in, and our team sets it up with you in minutes. If you use a supported PMS or channel manager, such as Beds24, Smoobu or Koolumbus, Maurice integrates with it instead.
How long does it take to set Maurice up for my B&B?
Just a few minutes, starting from your listing: breakfast times, house rules, parking, check-in. You review and confirm your property’s details, and you’re ready. Maurice also knows the area, so it can point guests to a pharmacy or a restaurant open late.
Many guests pay in cash. How do I handle the tourist tax?
Guests can pay the tax by card during online check-in, or you mark it as paid in cash when you collect it in person. Either way the amount follows the rule you set, and you have everything ready to pay the municipality and file your returns.
Explore more
Ready to reclaim your time?
Join property managers across Italy who've put guest operations on autopilot with Maurice.
No contracts, no surprises. Our team will guide you through every step.
Get in touch
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sales@mauriceassistant.com
Office
Mon–Fri 9:00–18:00 CET
Via Mauro Macchi 58, 20124 Milano
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