Hotel online check-in and a 24/7 digital receptionist

Before arrival: shorter queues at the desk

After booking, the guest receives the online check-in link. On a phone or computer, with no app and no account, they complete these steps:

1. 1expected arrival time, useful for shift planning and getting rooms ready;
2. 2personal details for every guest and photos of their ID documents, which Maurice checks;
3. 3acceptance of the hotel’s rules;
4. 4payment of the tourist tax and any extras they choose.

When the guest arrives, staff compare the document with the person and confirm identification in Maurice. The full flow is on the online check-in page.

Italian registration and statistics, filed for you

Hotels in Italy must report every guest’s details to the police through Alloggiati Web (art. 109 of the TULPS) within 24 hours of arrival, or within 6 hours for stays of 24 hours or less. Maurice submits the registrations automatically and on time, as soon as every guest’s data is complete, and keeps the receipts for your records. See Alloggiati Web automation, or the Alloggiati Web guest registration guide for the manual procedure.

For tourism statistics, Maurice sends data automatically to Ross1000 and the portals of Lombardy, Piedmont, Veneto, Emilia-Romagna, Liguria, Lazio, Abruzzo, Calabria, Sardinia and Marche, and to Turismo5 in Tuscany for the provinces of Florence, Pistoia and Prato. Campania is coming soon; for other regions, contact us. More on Ross1000 and ISTAT reporting.

After the desk closes

Your staff can step in and reply whenever they want, and follow every conversation in their own language. Maurice doesn’t just talk to guests: it talks to your team too and does what they tell it. Several colleagues can share the account with roles and invitations. See 24/7 guest messaging.

Tourist tax and extras, paid before check-in

You set your municipality’s rule: amount per person per night, age exemption, maximum taxable nights and any channel exceptions. Maurice calculates the amount and collects it by card during check-in, with secure payments paid straight to the hotel; cash payments are recorded at the desk, so the hotel has everything ready for the payment and the returns to the municipality. See tourist tax collection and upselling and extras.

Which hotels it fits

• Independent and boutique hotels with a small team, or no one at the desk overnight.
• Aparthotels and serviced residences, where many guests arrive late and look after themselves.
• Groups with several properties that want the same check-in and response standard everywhere.

Maurice works alongside your existing systems: it integrates with PMS and channel managers such as RoomCloud, iReservation, Smartness, Koolumbus and Beds24, and even without one, bookings from Booking.com, Expedia and other platforms arrive in Maurice automatically. Pricing is €9.99 per room per month (VAT excluded) with the launch promotion until 31 December 2026, and larger groups can ask about Enterprise. See integrations and pricing.