Early check-in
For guests landing in the morning: a paid early arrival once the place is ready.
Upselling & extras
Guest upselling for short-term rentals: paid extras on autopilot
With Maurice you set up your property’s paid extras — for example early check-in, late check-out, transfers or extra cleaning — and guests buy them by card right inside the online check-in. You decide what to offer and at what price; the money is paid straight to you.
- Extras and prices set by you
- Offered during online check-in
- Secure card payments
- No app for the guest
Maurice
Online — replies instantly
Today
Examples of extras you can sell
You define each extra with a name, a description and a price. Here are a few examples of what a host can set up.
Late check-out
A few extra hours on departure day, when the cleaning schedule allows it.
Transfers
From the airport or the station, at the price you’ve agreed with your driver.
Extra cleaning
A mid-stay clean or a linen change for longer stays.
Your own extras
Welcome kit, cot, parking: set up whatever services make sense for your property.
Paid by card
The guest pays during check-in, with secure card payments paid straight to you.
How upselling works with Maurice
- 01
Set up your extras
For each property, list the extras you offer with a clear description and a price.
- 02
The guest sees them at check-in
In online check-in, at the payments step, the guest sees the extras next to any tourist tax and picks what to add.
- 03
They pay by card
A secure card payment, paid straight to you and linked to the booking.
- 04
You deliver the service
You find the payment in the dashboard and arrange the service yourself or with your supplier.
Why extras sell better during check-in
Guests complete online check-in before they arrive — exactly when they’re thinking about flight times, luggage and getting from the airport. That’s when an early check-in or a transfer solves a real problem instead of feeling like an ad. A written offer with a price and a description also avoids late-night haggling in the chat and last-minute requests.
In the chat, Maurice knows your property too: if a guest asks to arrive early or drop off luggage, it answers with the information you’ve provided and, when your confirmation is needed, asks for your help. You can reply to the guest yourself, or simply tell Maurice what to do: it doesn’t just talk to your guests, it talks to you too and does what you tell it.
Extras that depend on availability
Early check-in and late check-out depend on who leaves before and who arrives after. In the property instructions you can explain when they’re possible (for example, “early check-in from 11:00, only after host confirmation”). Whenever your confirmation is needed, Maurice asks you first, and you decide.
What you gain
- More revenue per booking, without raising your nightly rate on the platforms.
- Fewer messages: prices and conditions are already written down, so guests don’t need to ask.
- Tracked income: every paid extra is linked to its booking and visible in the dashboard.
- Happier guests: an easy arrival or an organized transfer makes the stay smoother — useful when you manage a rental in Italy remotely.
Frequently asked questions
Which extras can I sell to guests with Maurice?
Whatever you choose. Typical examples are early check-in, late check-out, airport transfers and extra cleaning, but you can set up any service you’re able to deliver, with a name, a description and a price. Maurice shows it to the guest during online check-in and collects the payment by card, paid straight to you.
Where do guests see the extras?
In Maurice’s online check-in, at the payments step, alongside the tourist tax if you collect it. The guest opens the link on their phone, with no app or account. Every guest receives the link with the booking messages, and from there Maurice looks after the guest.
Are extras required to complete check-in?
No, they’re optional: the guest chooses whether to add them. Check-in asks for arrival time, guest details, ID documents, acceptance of the house rules and any tourist tax; extras are an additional offer, and the guest can complete check-in without buying any.
Which account does the money for extras go to?
Yours: extras are secure card payments, paid straight to you. In the Maurice dashboard you see each payment linked to its booking, together with occupancy and check-ins.
Can I sell extras to guests who booked on Airbnb or Booking.com?
Yes: extras are part of Maurice’s online check-in, whichever platform the guest booked on. Bookings arrive in Maurice automatically, from your PMS or channel manager or straight from the platforms, and the guest finds the extras during check-in. Do check each platform’s rules on payments for additional services.
Does upselling cost extra?
No, it’s included in the Maurice subscription along with messaging, online check-in and payments: €9.99 per property or room per month, VAT excluded, on promotion until 31 December 2026. Portfolios with more than 100 properties get custom Enterprise pricing. See the pricing page for details.
Explore more
- Payments & rentCard payments, monthly rent and one-off charges.
- Online check-inWhere guests complete details, documents and payments.
- Airbnb & Booking hostsHow Maurice works alongside the platforms.
- B&Bs and guesthousesA digital front desk for small properties.
- PricingOne price per property, everything included.
Ready to reclaim your time?
Join property managers across Italy who've put guest operations on autopilot with Maurice.
No contracts, no surprises. Our team will guide you through every step.
Get in touch
Tell us about your properties and we'll show you exactly how Maurice can work for you.
Fill in the form and a colleague will call you shortly to discuss your needs.
Available — Submit the form and we'll text you
sales@mauriceassistant.com
Office
Mon–Fri 9:00–18:00 CET
Via Mauro Macchi 58, 20124 Milano
We respond to all inquiries within one business day. For our clients and urgent matters, WhatsApp is the fastest way to reach us.