For property managers

Short-term rental property management software that works with your team

Maurice is an AI agent for property managers running dozens or hundreds of short-term rentals in Italy: it answers guests 24/7, runs online check-in, files Alloggiati Web and ISTAT data, and collects tourist tax and extras, to the same standard on every unit. Maurice asks your team for help only when it’s really needed.

Integrates with Smoobu, Beds24, Hostaway, Guesty and more
Team roles and invitations
Your team involved only when needed
Dashboard for occupancy, payments and check-ins

Get a free demo See pricing

Built for portfolios, not single listings

Each new unit adds messages, police registrations and on-call hours. Maurice absorbs the repetitive part and leaves decisions to your team.

Teams with roles

Invite colleagues as owners or members and work on the same guest conversations, from the office or from home.

Your team, only when needed

Maurice asks your team for help only when it’s really needed, so a broken heater on arrival night never gets lost among parking questions.

PMS integrations

Maurice integrates with Smoobu, Beds24, Lodgify, Hostaway, Guesty, RoomCloud, iReservation, Smartness and Koolumbus, and with Zapier, Make and n8n.

Portfolio analytics

Occupancy, payments and check-in status across all units in one web dashboard, with data export.

Compliance on every unit

Alloggiati Web filings with each property’s own credentials and automatic ISTAT submissions in the supported Italian regions.

One team, any guest language

Maurice replies in the guest’s language and your staff follow every conversation in their own, so language skills stop deciding who covers which shift.

What breaks when a portfolio grows

As a portfolio grows, the same problems tend to show up. These are the ones Maurice is designed for:

Inconsistent answers. Staff who know a property answer well; whoever is on shift tonight has to dig. Maurice answers from each property’s profile (rules, Wi-Fi, check-in, appliances, parking), and it knows the area too.
On-call fatigue. Night and weekend messages pile up on whoever has the phone. Maurice handles the routine ones and asks for your team’s help only when it’s really needed.
Paperwork per unit. Every Italian property needs police registrations and statistics, and each municipality has its own tourist tax rule. Maurice files and collects automatically.
Slow onboarding. Setting up new units by hand takes time. With Maurice, each new unit is ready in minutes starting from its listing; your team reviews and confirms.

How work splits between Maurice and your team

Task	Who handles it
Routine questions about the home, access and area	Maurice, 24/7
Online check-in, ID documents and house rules	Maurice
Alloggiati Web and ISTAT submissions	Maurice, automatically
Tourist tax, extras and one-off charges	Maurice collects by card; your team creates one-off charges in seconds
Breakdowns, lockouts and complaints	Your team, when Maurice asks for help
Refunds, date changes and commercial exceptions	Your team
Confirming guest identification	Your team (in person or by video call)

Your staff can step in whenever they want. And Maurice doesn’t just talk to guests: it talks to your team too and does what they tell it. See how 24/7 guest messaging works.

Integrations

Maurice integrates with Smoobu, Beds24, Lodgify, Hostaway, Guesty, RoomCloud, iReservation, Smartness and Koolumbus, so bookings flow in automatically, and with Zapier, Make and n8n. Units outside your PMS are covered too: their bookings from Airbnb, Booking.com and other platforms arrive in Maurice automatically, and our team sets it up with you in minutes. Using another PMS? Contact us. Details on the integrations page.

Compliance across Italian regions

Maurice submits guest registrations to Alloggiati Web automatically and on time, using each property’s own credentials, and keeps every receipt. It sends ISTAT tourism data automatically to Ross1000 and the regional portals for Lombardy, Piedmont, Veneto, Emilia-Romagna, Liguria, Lazio, Abruzzo, Calabria, Sardinia and Marche, and to Turismo5 in Tuscany (provinces of Florence, Pistoia and Prato). Campania is coming soon. For the tourist tax, you configure the rule and Maurice collects it from guests by card, so your team has everything ready for the payment and the returns to the municipality.

Who already uses Maurice

Beesprint, a property management company with more than 250 properties, is a Maurice customer; you can read their testimonial below. Overall Maurice looks after 500+ properties, has handled 20,000+ bookings and has processed more than €2 million in payments.

Pricing is €9.99 per property per month (VAT excluded) with the launch promotion until 31 December 2026, instead of €15.99. Portfolios of 100+ properties get custom Enterprise pricing: email sales@mauriceassistant.com or see pricing. For background on how AI works with guests, read our guide to AI guest messaging.

Trusted by property managers across Italy

From individual owners to large portfolios — Maurice delivers results from day one.

“Maurice cut my response time from hours to seconds. My guests consistently rate communication as a highlight of their stay. I've gained back my evenings and weekends.”

Giulia Ferretti

Property Manager · 32 apartments in Milan

“We were skeptical about AI handling our boutique hotel guests, but the quality of responses is remarkable. Our reviews went from 4.2 to 4.8 stars in three months.”

Marco Santini

Hotel Director · Boutique hotel, Florence

“As a solo owner with a full-time job, I couldn't keep up with guest messages. Maurice runs my two apartments completely — I just collect the earnings.”

Sofia Ricci

Property Owner · 2 vacation apartments, Rome

“The automated check-in process alone saved us 15 hours a week. Guests love the seamless experience and we've virtually eliminated late-night phone calls.”

Luca Moretti

Operations Manager · 18 serviced apartments, Turin

“We switched from a human virtual assistant to Maurice and the difference is night and day. Faster responses, no human errors, and a fraction of the cost.”

Elena Conti

Property Manager · 45 properties, Lake Como

“Maurice handles everything from check-in instructions to maintenance requests. Our guests feel looked after 24/7 and our review scores have never been higher.”

Alessandro Bianchi

Short-term Rental Host · 8 apartments, Naples

“Integrating Maurice with our channel manager took minutes. Within a day, all our Airbnb and Booking.com messages were being handled automatically with perfect accuracy.”

Francesca Romano

Property Owner · 12 properties, Sardinia

“Maurice cut my response time from hours to seconds. My guests consistently rate communication as a highlight of their stay. I've gained back my evenings and weekends.”

Giulia Ferretti

Property Manager · 32 apartments in Milan

“We were skeptical about AI handling our boutique hotel guests, but the quality of responses is remarkable. Our reviews went from 4.2 to 4.8 stars in three months.”

Marco Santini

Hotel Director · Boutique hotel, Florence

“As a solo owner with a full-time job, I couldn't keep up with guest messages. Maurice runs my two apartments completely — I just collect the earnings.”

Sofia Ricci

Property Owner · 2 vacation apartments, Rome

“The automated check-in process alone saved us 15 hours a week. Guests love the seamless experience and we've virtually eliminated late-night phone calls.”

Luca Moretti

Operations Manager · 18 serviced apartments, Turin

“We switched from a human virtual assistant to Maurice and the difference is night and day. Faster responses, no human errors, and a fraction of the cost.”

Elena Conti

Property Manager · 45 properties, Lake Como

“Maurice handles everything from check-in instructions to maintenance requests. Our guests feel looked after 24/7 and our review scores have never been higher.”

Alessandro Bianchi

Short-term Rental Host · 8 apartments, Naples

“Integrating Maurice with our channel manager took minutes. Within a day, all our Airbnb and Booking.com messages were being handled automatically with perfect accuracy.”

Francesca Romano

Property Owner · 12 properties, Sardinia

Frequently asked questions

Can we start with part of our portfolio?

Yes. Pricing is per property, so you can start with one city or one owner’s units and expand once the team is comfortable. Each property is ready in minutes starting from its listing, and bookings arrive automatically, from your PMS or straight from the platforms.

When does Maurice involve the team?

Only when it’s really needed, for example for a breakdown, a complaint or a refund request. Whoever picks it up can reply to the guest, or simply tell Maurice what to do and let it continue: Maurice doesn’t just talk to guests, it talks to your team too and does what they tell it.

Does each property use its own Alloggiati Web credentials?

Yes. Maurice files guest registrations with the Alloggiati credentials of the property they belong to, automatically and on time, as soon as guest data is complete. You keep every receipt, property by property.

Where does the money collected from guests go?

To you: card payments are secure and paid straight to you. That covers tourist tax, paid extras and one-off charges your team creates. Payments for every property are visible in the dashboard.

Our team isn’t Italian. Is that a problem?

No. Maurice answers guests in their language while your staff follow every conversation in their own. Colleagues in other countries can join the same team with an owner or member role. Compliance submissions to Italian portals run automatically in the background once credentials are set up.

What about portfolios with more than 100 properties?

Portfolios of 100 or more properties qualify for Enterprise, with custom pricing. Write to sales@mauriceassistant.com with your unit count, PMS and regions, and the team will put together a proposal. Office hours are Monday to Friday, 9:00 to 18:00 CET.

Ready to reclaim your time?

Join property managers across Italy who've put guest operations on autopilot with Maurice.

Automate My Properties

No contracts, no surprises. Our team will guide you through every step.

Get in touch

Tell us about your properties and we'll show you exactly how Maurice can work for you.

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sales@mauriceassistant.com

Office

Mon–Fri 9:00–18:00 CET

Via Mauro Macchi 58, 20124 Milano

We respond to all inquiries within one business day. For our clients and urgent matters, WhatsApp is the fastest way to reach us.