Guest message templates for Airbnb and Booking.com: 17 texts to copy, and Maurice to look after every guest 24/7

Hi [Guest name],
thank you for booking [Property name]! Your stay from [Arrival date] to [Departure date] for [Number of guests] guests is confirmed.

To get everything ready for your arrival, please complete our online check-in here:
[Check-in link]
It only takes a few minutes, and on arrival day you’ll get your access instructions without waiting around.

Any questions, just message me.
See you soon,
[Host name]

Hi [Guest name],
to get everything ready for your arrival on [Arrival date], please complete our online check-in here:
[Check-in link]

You’ll be asked for:
- your expected arrival time;
- the details of every guest;
- a photo of a valid ID for each guest (passport or national ID card);
- confirmation of the house rules.

Italian law requires us to register every guest on the Alloggiati Web portal. Your documents are used for this purpose only and handled in line with privacy rules.
Once check-in is complete, you’ll receive the access instructions on arrival day.

Thank you!
[Host name]

Hi [Guest name],
your trip to [City] is coming up! What time do you expect to arrive on [Arrival date]? Check-in is from [Check-in time].

Arriving by car: [Parking info].
Arriving by train or plane: [How to reach us].

Let me know so I can have everything ready.
[Host name]

Hi [Guest name],
a quick note: your online check-in for [Arrival date] isn’t complete yet. We’re still missing [Missing items, e.g. the IDs of two guests].

You can finish it in a few minutes here:
[Check-in link]

As soon as it’s done, you’ll receive your access instructions on arrival day.
Thanks!
[Host name]

Hi [Guest name],
we’re looking forward to welcoming you to [City] tomorrow! A quick reminder:
- check-in from [Check-in time], check-out by [Check-out time];
- your access instructions will arrive tomorrow from [Check-in time];
- parking: [Parking info].

If your arrival time has changed, just let me know here.
Safe travels!
[Host name]

Hi [Guest name],
here’s how to get into [Property name] today, from [Check-in time]:

1. Address: [Full address], intercom [Name on intercom].
2. Main door: [Main door instructions].
3. Apartment: floor [Floor], door [Door number].
4. Keys: key box [Key box location], code [Code].
5. Wi-Fi: network [Network name], password [Password].

If anything doesn’t work, message me here.
Welcome!
[Host name]

Hi [Guest name], welcome to [Property name]!
I hope your journey went well. You’ll find towels and bed linen [Where] and the house guide [Where].

Three tips for the neighbourhood:
- [Tip 1]
- [Tip 2]
- [Tip 3]

If you need anything, message me here. Enjoy your stay!
[Host name]

Hi [Guest name],
here’s the practical information for your stay.

Wi-Fi: network [Network name], password [Password]

House rules:
- quiet hours from [Time] to [Time], out of respect for the neighbours;
- no parties and no unregistered guests;
- no smoking indoors [Smoking area, if any];
- recycling: [Waste instructions].

Thank you for your help!
[Host name]

Hi [Guest name],
how’s your stay going? Is everything OK in the apartment?

If you need anything (extra towels, a dinner recommendation, help with public transport) just let me know.
[Host name]

Hi [Guest name],
thank you for letting me know, and I’m sorry about the trouble with [Problem].

I’ve already contacted [Technician or team member], who will come by [When]. In the meantime you can [Temporary fix].

I’ll update you as soon as I hear back. If things get worse, message me straight away.
[Host name]

Hi [Guest name],
tomorrow is departure day: check-out is by [Check-out time].

Before you leave, please:
- leave the keys [Where to leave the keys];
- close the windows and switch off the lights and air conditioning;
- leave used dishes in the sink;
- gather the used towels [Where];
- sort your rubbish into the bins provided indoors.

We’ll take care of the rest. Need a late check-out or somewhere to leave your luggage? Just ask.
[Host name]

Hi [Guest name],
thank you for staying at [Property name]. It was a pleasure to host you.

If you have a minute, an honest review on [Platform] helps us a lot, and every comment helps us improve. If you have suggestions, you’re also welcome to send them to me directly here.

Safe trip home, and hope to see you again!
[Host name]

Hi [Guest name],
thanks for letting me know you’ll arrive at [Arrival time]. No problem at all.

[Person’s name] will meet you at [Meeting point] to hand over the keys and show you around. If your flight or train is delayed, message me here as soon as you can.
[If applicable: as stated in the listing, arrivals after [Time] carry a late check-in fee of €[Amount].]

Useful if you arrive late: [Late-opening shop or pharmacy], [Taxi or night transport].
See you tonight!
[Host name]

Hi [Guest name],
would you like a few extra hours? For your stay you can add:
- early check-in from [Time] for €[Price];
- late check-out until [Time] for €[Price].

Availability depends on the bookings before and after yours, and I’ll confirm it [When]. If you’re interested, just reply to this message.
[Host name]

Hi [Guest name],
the municipality of [Town] charges a tourist tax (imposta di soggiorno) of €[Amount] per person per night, for up to [N] nights. [Exemptions, e.g. children under N] are exempt.

For your stay the total is €[Total], which is not included in your booking price. You can pay by card through your check-in link ([Check-in link]) or in cash on arrival.

Thank you!
[Host name]

Hi [Tenant name],
just a reminder that the rent for [Month], €[Amount], is due on [Due date]. You can pay by card here:
[Payment link]

If you’ve already paid, please ignore this message. If you’re having trouble with the payment, let me know and we’ll find a solution together.
Thanks,
[Host name]

Hi [Guest name],
please note that on [Date], from [Time] to [Time], [Service, e.g. hot water] won’t be available due to [Reason, e.g. building maintenance].

We’re sorry for the inconvenience. [Alternative arrangement, if any].
If you need anything, message me here.
[Host name]