Guest replies at any hour
Wi-Fi, parking, the coffee machine, where to eat: Maurice answers in the guest’s language, at any hour, even at 2 a.m. your time.
For Airbnb & Booking hosts
Check-in and guest automation for Airbnb and Booking.com hosts
Maurice is an AI assistant for hosts with one or a few rentals on Airbnb, Booking.com and other platforms: it answers guests 24/7 in their own language, runs online check-in with ID documents and, for properties in Italy, files the police registration on Alloggiati Web for you. Your bookings arrive in Maurice automatically, every guest gets the online check-in link, and Maurice asks for your help only when it’s really needed.
- Works with Airbnb, Booking.com, Vrbo and more
- Online check-in with ID documents checked
- Alloggiati Web filed automatically in Italy
- Asks for your help only when needed
Maurice
Online — replies instantly
Today
Host from anywhere, without living on your phone
Every booking brings the same questions, documents and deadlines. Maurice handles them for each rental, around the clock.
Online check-in before arrival
Arrival time, guest details, ID photos, house rules and payments in one link. No app and no account for the guest.
Italian police registration
Guest data from the check-in is sent to Alloggiati Web automatically and on time, and you keep every receipt.
Tourist tax collected
Set the amount, age exemptions and channel exceptions; guests pay by card during check-in, or you mark it as paid in cash.
Door codes at the right time
Access instructions and Wi-Fi are released automatically on arrival day from check-in time, as soon as the guest has completed every step.
Your help, only when needed
A broken boiler or a guest locked out: Maurice asks for your help only when it’s really needed, and you can reply to the guest right away.
Your bookings, in Maurice automatically
You don’t need a property management system to start. Either way, you never type a booking in:
- Without a PMS. Bookings from Airbnb, Booking.com, Vrbo, Expedia and other platforms arrive in Maurice automatically, with dates, guests and listing. Our team sets it up with you in minutes.
- With your PMS or channel manager. If you already use Smoobu, Beds24, Lodgify, Hostaway or Guesty, Maurice integrates with it. See the full list of integrations.
Every guest gets the check-in link
Every guest receives the online check-in link with your booking messages, and our team helps you set it up. From there the guest checks in and can talk to Maurice at any hour.
Hi {first name}, thanks for booking! To get everything ready for your arrival, please complete online check-in here: {Maurice link}. We’ll ask for your arrival time, ID documents for every guest and confirmation of the house rules. Italian law requires us to register all guests with the police, so this step is mandatory. The same link has an assistant that answers your questions at any hour. See you soon!More ready-to-copy texts are in our guest message templates.
Owning a rental in Italy from abroad
Many owners of Italian rentals live in another country or another city. Italy adds paperwork that hosts elsewhere rarely face: every guest must be registered with the police, regions collect tourism statistics, and many towns and cities charge a tourist tax per night. Here is how Maurice handles it:
| Obligation | With Maurice |
|---|---|
| Police registration (Alloggiati Web) | Sent automatically and on time, with every receipt kept for you |
| ISTAT tourism statistics | Sent automatically to Ross1000 and the supported regional portals |
| Tourist tax | Calculated and collected from guests by card, or recorded as cash, so you have everything ready to pay the municipality |
| Guest identification | ID documents collected and checked before arrival; you confirm each guest’s identification from the dashboard, in person or by video call |
Every rental also needs its CIN code, displayed in listings and outside the building. Read more in our guides to managing an Airbnb in Italy remotely, Italy’s CIN code and the self check-in rules in Italy.
You stay in control
- Maurice asks for your help only when it’s really needed, and you can step in and reply to guests whenever you want.
- Maurice doesn’t just talk to your guests: it talks to you too and does what you tell it, for example “tell the guest the parking spot is free after 8 p.m.”
- Follow every conversation in your own language, whatever language the guest writes in.
- Offer paid extras you configure, such as early check-in or late check-out, through upselling.
What it costs
Maurice costs €9.99 per property per month (VAT excluded) with the launch promotion valid until 31 December 2026, instead of €15.99. Two apartments come to under €20 a month, and you can start with a free trial. See pricing.
Up and running in minutes
No technical setup required. Connect your properties and Maurice starts working immediately.
01
Paste your listing link
Just share your Airbnb link or any public listing. Maurice's AI fills in everything automatically and sets up your property and payments in 5 minutes.
02
Configure Maurice
Set your house rules, check-in procedures, payment policies, and preferred communication style. It takes about 15 minutes.
03
Sit back and relax
Maurice handles everything from this point. Monitor the dashboard, review conversations, and get notified only when you truly need to step in.
Trusted by property managers across Italy
From individual owners to large portfolios — Maurice delivers results from day one.
“Maurice transformed our operations completely. Managing 250+ properties with consistent, high-quality guest communication seemed impossible before. Now our team focuses on growth while Maurice handles the rest.”
Beesprint
Property Management Company · 250+ properties managed
“Maurice cut my response time from hours to seconds. My guests consistently rate communication as a highlight of their stay. I've gained back my evenings and weekends.”
Giulia Ferretti
Property Manager · 32 apartments in Milan
“We were skeptical about AI handling our boutique hotel guests, but the quality of responses is remarkable. Our reviews went from 4.2 to 4.8 stars in three months.”
Marco Santini
Hotel Director · Boutique hotel, Florence
“As a solo owner with a full-time job, I couldn't keep up with guest messages. Maurice runs my two apartments completely — I just collect the earnings.”
Sofia Ricci
Property Owner · 2 vacation apartments, Rome
“The automated check-in process alone saved us 15 hours a week. Guests love the seamless experience and we've virtually eliminated late-night phone calls.”
Luca Moretti
Operations Manager · 18 serviced apartments, Turin
“We switched from a human virtual assistant to Maurice and the difference is night and day. Faster responses, no human errors, and a fraction of the cost.”
Elena Conti
Property Manager · 45 properties, Lake Como
“Maurice handles everything from check-in instructions to maintenance requests. Our guests feel looked after 24/7 and our review scores have never been higher.”
Alessandro Bianchi
Short-term Rental Host · 8 apartments, Naples
“Integrating Maurice with our channel manager took minutes. Within a day, all our Airbnb and Booking.com messages were being handled automatically with perfect accuracy.”
Francesca Romano
Property Owner · 12 properties, Sardinia
“Maurice transformed our operations completely. Managing 250+ properties with consistent, high-quality guest communication seemed impossible before. Now our team focuses on growth while Maurice handles the rest.”
Beesprint
Property Management Company · 250+ properties managed
“Maurice cut my response time from hours to seconds. My guests consistently rate communication as a highlight of their stay. I've gained back my evenings and weekends.”
Giulia Ferretti
Property Manager · 32 apartments in Milan
“We were skeptical about AI handling our boutique hotel guests, but the quality of responses is remarkable. Our reviews went from 4.2 to 4.8 stars in three months.”
Marco Santini
Hotel Director · Boutique hotel, Florence
“As a solo owner with a full-time job, I couldn't keep up with guest messages. Maurice runs my two apartments completely — I just collect the earnings.”
Sofia Ricci
Property Owner · 2 vacation apartments, Rome
“The automated check-in process alone saved us 15 hours a week. Guests love the seamless experience and we've virtually eliminated late-night phone calls.”
Luca Moretti
Operations Manager · 18 serviced apartments, Turin
“We switched from a human virtual assistant to Maurice and the difference is night and day. Faster responses, no human errors, and a fraction of the cost.”
Elena Conti
Property Manager · 45 properties, Lake Como
“Maurice handles everything from check-in instructions to maintenance requests. Our guests feel looked after 24/7 and our review scores have never been higher.”
Alessandro Bianchi
Short-term Rental Host · 8 apartments, Naples
“Integrating Maurice with our channel manager took minutes. Within a day, all our Airbnb and Booking.com messages were being handled automatically with perfect accuracy.”
Francesca Romano
Property Owner · 12 properties, Sardinia
Frequently asked questions
Do I need a PMS or channel manager?
No. Bookings from Airbnb, Booking.com, Vrbo, Expedia and other platforms arrive in Maurice automatically, without typing them in, and our team sets it up with you in minutes. If you use Smoobu, Beds24, Lodgify, Hostaway, Guesty or another supported system, Maurice integrates with it.
My property is outside Italy. Can I still use Maurice?
Yes. 24/7 guest messaging, online check-in with ID document collection and checks, and card payments work wherever your rental is. For properties in Italy, Maurice also files Alloggiati Web and ISTAT data and collects the tourist tax.
What happens when a guest arrives at midnight?
If the guest completed every check-in step, they automatically receive the access instructions and Wi-Fi on arrival day from check-in time. Maurice handles arrival questions. If something really needs you, such as a lock that won’t open, Maurice asks for your help.
How does Maurice help with guest identification?
Maurice collects and checks ID documents before arrival, and you confirm each guest’s identification from the dashboard, in person or by video call. Italian rules on remote identification have changed several times through circulars and court rulings, so check with the local Questura and read our self check-in guide.
Airbnb already collects tourist tax in my city. Will guests pay twice?
No. In the tourist tax rule you can set channel exceptions, so bookings from that platform are excluded from collection. For other bookings Maurice calculates the amount and collects it by card during check-in, so you have everything ready to pay the municipality.
Explore more
- Online check-inEvery step, from ID documents to payments.
- 24/7 guest messagingHow Maurice answers and when it asks for your help.
- Alloggiati Web automationPolice registration without logging in to the portal.
- Tourist tax collectionRules, exemptions and card payments.
- Guest message templatesReady-made texts for Airbnb and Booking.com.
Ready to reclaim your time?
Join property managers across Italy who've put guest operations on autopilot with Maurice.
No contracts, no surprises. Our team will guide you through every step.
Get in touch
Tell us about your properties and we'll show you exactly how Maurice can work for you.
Fill in the form and a colleague will call you shortly to discuss your needs.
Available — Submit the form and we'll text you
sales@mauriceassistant.com
Office
Mon–Fri 9:00–18:00 CET
Via Mauro Macchi 58, 20124 Milano
We respond to all inquiries within one business day. For our clients and urgent matters, WhatsApp is the fastest way to reach us.